Good training content but waiting and repetition were frustrating
The training and onboarding session definitely covered the essentials, which was helpful in understanding the software basics and how to set up the remote workflows. I appreciated the clear explanations of the calling tools and the database features, which seemed to match what I needed. However, the process involved quite a bit of repetition; similar modules would repeat some concepts I already got, which felt like a waste of time. Sometimes I had to wait for support replies on clarifications whether during signup or after trying to use the dialer. The onboarding flow itself was reasonably structured though, so once everything was set, it became easier to navigate the platform. I must admit the automatic updates function worked fine without breaking anything, which was a plus. But all in all, I found the overall onboarding and training slower than necessary due to repeated material and occasional waiting periods. It got the job done but didn’t speed things along as efficiently as I would have liked. If you have a lot of time and patience, it should work out fine.