Good training content, but support was slow and patchy
I registered for the training and onboarding sessions hoping to get smooth guidance. The materials themselves were well organized and gave me a decent sense of what utilities and tools to use in the software. However, when it came to responsiveness, I found the support team slow to respond to my queries over the phone, which was worrying. At times, I felt stuck due to lack of timely help. On one occasion, I waited quite a long time for clarifications about the dialer features before getting a vague answer. Despite this, the initial onboarding process and the training modules worked well in setting up basic workflows. While the content was solid, the support gaps and delays made the entire experience frustrating and less reliable than I had hoped, which disappointed me a lot.