Good training content but confusing labels
The training sessions covered the material clearly and the flow was logical. I felt that the core concepts were communicated well and I could follow the steps easily. However, some of the wording and labels used across the software and training content were confusing. For example, certain buttons and database sections had unclear naming conventions that made me hesitate or second guess what action to take. On the plus side, the main functions like the dialer and call management were labeled appropriately, which helped reduce frustration. The onboarding process itself made sense and the sequence of lessons built up my understanding effectively. Yet the inconsistency in terms created avoidable pauses in learning and usage. It would be better if the naming was standardized and more intuitive to prevent these moments. Overall, the training is solid and useful but the mixed clarity of wording and labels holds it back from being excellent. I would recommend improvements there without hesitation though, as the rest is on point.