good training but where’s the ongoing support?
The training sessions were pretty solid, covering the basics of getting the dialer and database set up. A lot of it felt like one-off tasks though, like once you learn the initial setup, the training doesn’t cover much about maintaining or tweaking things later. I was hoping there’d be more insights into ongoing usage or updates in the training but that was missing. The onboarding flow was simple enough, and it helped me get started fast, but since the software updates happen periodically, some heads-up or refresher materials would have been great. It’s like you get the tools and a crash course but then you’re left on your own for the ongoing tweaks. They did make signing up and invoicing easy, which is helpful when you’re just starting out. In general, the training was effective for kick-off but could get a bit better by including continuous support ideas.