Good training but some glitches during onboarding
My experience with the training and onboarding process was generally positive, though not without some issues that I feel are worth mentioning. The training modules were well-structured and covered most key aspects of the software usage effectively, giving me a solid foundation to start with. However, when I encountered technical difficulties during the onboarding phase, such as the dialer not functioning smoothly, the support and guidance provided was slightly delayed, which hindered my progress initially. I appreciated the availability of troubleshooting resources, though I would have preferred quicker assistance for more complex issues. The onboarding flow was logical, but there were moments where I had to figure out certain steps on my own, as the documentation was not always comprehensive. Despite these setbacks, I felt the overall experience was encouraging. The automatic updates kept the software reasonably current without requiring additional intervention from me, which I found convenient. Invoicing and payment steps were transparent and executed without any surprises, which added to my confidence. I hope future training updates will address the gaps in immediate problem resolution during onboarding to make the process smoother for users facing similar challenges. Taking into account both the positives and the areas for improvement, I would rate my experience as quite favorable.