Good training but onboarding took its time
I’ve gone through the WFHI training and onboarding process more than once now, so I feel qualified to say it is solid but a bit slow. The training sessions cover all you need to know about the software and dialer features comprehensively, so you won’t be left guessing how to use the system day to day. However, what wore me out was how long it took to get fully set up and ready to start working efficiently. The onboarding steps were clearly structured but there were wait times in between, especially for database integration and phone system linking that felt longer than necessary. Once you’re set up though, the automatic updates keep the tools running smoothly, which is a relief. Also the telephonic support is helpful and patient when you call with questions. So overall I appreciate the thoroughness but wish the initial preparation phase was shorter. This would have saved me quite a bit of time and frustration. I’m glad I stuck with it, but I can see new users might find the delay during onboarding wearisome if they expect to jump straight into the dialer and calling tasks.