Good training but needed to figure out a lot myself
The WFHI training gave me a solid introduction to the software and its remote workflow tools, but honestly, I had to figure out quite a bit on my own as I went along. The initial onboarding was helpful to set up the calling tools and databases, and payment and invoicing were clear enough to manage smoothly, which I appreciated. Still, many features felt like trial and error, especially when it came to customizing my dialer settings and understanding the automatic updates. The telephonic support was helpful when I reached out, but sometimes I wished there were more guided tutorials or FAQs to consult beforehand. Despite this, I wouldn’t say the training was bad — quite the opposite. It just required a bit more self-driven exploration than I expected. So, putting the straightforward parts and the trial-and-error together, I’d say it was a decent experience overall but room for improvement is definitely there.