Good training, but missed follow-up check-ins
When I first started the onboarding process with the WFHI training, everything went smoothly. The pre-recorded sessions were clear, and the software setup instructions were detailed. However, when I hit a snag halfway through configuring the calling tools, the guidance felt a bit lacking. I had to revert to calling support, which was helpful but not as proactive as I would have liked. There wasn’t any automatic follow-up or reminders to check if I was progressing fine, which might have saved me some time and frustration. Overall, the training materials and onboarding are quite thorough, but introducing some sort of checkpoint or live Q&A session would have made the experience stronger. Despite this missing element, I feel the structure lays a solid foundation, and I eventually got everything running well after some extra help. I'd recommend the training for those comfortable with technology, but wish it supported those who stray off track with more hands-on follow-through.