Good training but missed deeper troubleshooting tips
The onboarding training for the software was well-paced and covered the basics clearly, which made it quite accessible even for someone not very tech-savvy like me. The step-by-step explanations were helpful, especially when setting up the calling tools and understanding how the dialer integrates with the database feature. However, I did feel that some advanced troubleshooting scenarios weren't discussed, which could have saved me some time later on. The support team was mentioned as a resource but that felt a bit like an afterthought rather than a focus during training. Overall, I appreciated the systematic approach but think adding a module on common issues and their fixes could be beneficial. The automatic updates were briefly touched on but I would have liked more detail on how they impact workflow continuity. Despite that, the clear guidance on invoicing and payment steps removed a lot of confusion. In short, the training laid a solid foundation, but I was left wishing for more depth on handling unexpected hiccups in day-to-day use.