Good training but had to figure out some parts myself
The onboarding experience with WFHI’s remote workflow software was generally positive, especially in how the training sessions covered the basics clearly and the support team was reachable by phone to answer most queries. However, I found that the training did not fully cover some advanced features of the calling tools and database management, so I had to spend additional time exploring those on my own. The sign-up and invoicing process was prompt and understandable, which helped me get started quickly, but I believe the onboarding could be improved with a bit more thoroughness to avoid users having to figure out some steps independently. Automatic updates were hassle-free and didn’t interrupt my workflow, which was appreciated. Overall, it was a balanced experience: well-organized training and efficient support, though a few gaps required personal initiative to learn. This slightly holds back the experience from being perfect but remains good enough to recommend.