Good training but confusing labels
The onboarding process did have some decent training modules which explained the software quite well, and I appreciated the effort there. On the other hand, many of the labels and headings within the software interface didn’t make much sense at first glance. Terms like 'workflow management' and 'project access' felt generic and unclear without further explanation, which was frustrating during my first use. The dialer and database tools were functional but the labels sometimes made navigation feel muddled. Despite the verbal instructions being warm and welcoming, I would have preferred clearer terminology to avoid guesswork. However, I must say the priority assistance was prompt when I sought clarification and that helped a bit. The billing and sign-up screens were straightforward and did not confuse me, so that part worked fine. Overall, there was a mixed experience where understanding came with extra effort because of the wording, though the underlying software seems solid and worth exploring further with clearer docs.