Good training and I'd do it again despite hiccups
I found the training and onboarding process quite helpful overall, although there were moments where things didn’t go as smoothly as expected. For example, during one session, the software suddenly updated automatically, which caused some temporary confusion and interrupted what I was doing. Despite that, the trainers quickly adapted and explained the changes, which helped me catch up. I especially appreciated how the remote workflows were broken down into digestible sections, making it easier to follow even when issues arose. The onboarding materials were well structured, though I had to repeat a few modules to fully grasp some of the more complex dialing features. The telephonic support was responsive whenever I reached out for extra clarification, which was reassuring. This is why I’d still consider doing the training again if needed because the overall approach made understanding the system manageable. Just a small criticism is that automatic updates during active training could have been scheduled differently to avoid disruption. Even so, the positives outweigh that minor setback.