Good tools but too much figuring out on my own
While I found the software’s calling tools and database features capable, a significant part of the experience involved figuring out how to use them without enough guided support. The training materials were okay but didn’t cover some key workflows I needed, so I had to rely heavily on trial and error. Telephonic support was polite but not always able to provide clear or immediate answers, sometimes referring me to written guides that weren’t very detailed. The onboarding flow seemed complicated at the start, and I felt lost navigating between sign-up steps and payment processing without much hand-holding. The invoicing system was decent but some details were unclear, requiring multiple calls to sort out. While automatic updates worked quietly in the background, I think the platform could benefit from more proactive communication to ease new users into the software’s full capabilities. On the positive side, once I got past the initial learning curve, the tools did perform reliably. Still, I would have preferred less self-learning and more structured help from the beginning.