good tools but some labels confused me
Overall, my experience with the software and support has been a mixed bag. On one hand, the call dialer and database features worked quite well and helped streamline my remote workflow in ways I appreciated. The automatic updates also eliminated some manual steps which was a time saver. However, I found the wording in some parts of the software, especially around the billing and invoice labels, to be confusing and not as intuitive as they could be. This led me to double-check support or documentation more times than I cared for, which slowed me down. The telephonic support was responsive but didn't always clarify the terminology as clearly as I needed. If I were explaining to a friend, I'd say it’s a useful system that sometimes makes you pause with unclear labels but generally performs well once you get past that hurdle. It leaves room for improvement in user interface language clarity but isn’t a deal breaker.