Good to start but felt slow at first
Getting started with WFHI’s software and support felt like a bit of a mixed experience. At first, the whole sales and set-up phase took longer than I expected, which was frustrating because I wanted to get up and running quickly. There was a lot of back and forth involved before I could finally access the software features and start the training modules. On the plus side, once I was past that stage, the onboarding and software itself worked reasonably well. So in a way, the initial delay and communication during sales and pre-purchase slowed me down, but the product’s core functionality seemed solid when I actually got to use it. I just wish the initial pre-purchase steps had been a bit more streamlined and responsive. If they could speed up that part, the first impression would be much better. In any case, the waiting was the main downside, because I felt ready to jump in much sooner than it let me.