Good to have support, but waiting and repetition made it frustrating
My experience with the support and communication of WFHI was a bit mixed. On the positive side, I appreciated that help was available whenever I needed it, and the representatives were generally polite and tried to assist me over the phone. However, I had to wait quite a bit at times before getting a response, which disrupted my workflow. Moreover, during multiple calls, I found myself repeating the same information about my database setup and software issues, which felt like unnecessary repetition and slowed down problem-solving. The automatic updates feature was a plus, as it kept the software current without requiring my input. Still, the delays in support somewhat negated that advantage. The onboarding flow and training materials were sufficient, but I felt more live support or faster responses would have made a big difference. Overall, while the foundation of communication was in place, what was really missing was efficiency in handling queries without making the user wait or repeat information multiple times.