2 out of 52 of 5Verified customerSupport and communication
Good that support was reachable, bad that steps felt random
The support team was responsive when I reached out, which I appreciated because it helped me navigate some initial setup issues. However, the sequence of steps they recommended sometimes didn’t seem logical. For instance, I was asked to update the database before confirming my dialing settings, which led to overlapping efforts that felt inefficient. Apart from that, the instructions often jumped around without clear transitions, making the overall process confusing. I felt that if there was a clearer order in communication, it would improve the whole experience. I did like that at least I could get someone on the phone quickly, but the way information was conveyed left room for frustration.