Good that setup was one-time but support didn’t continue well
I appreciate that the setup process was mostly a single event rather than ongoing, which allowed me to focus on initially getting the software ready. The sign-up and invoicing were handled in a straightforward manner, so there were no surprises there. However, after that initial phase, the telephonic support stopped being helpful in any meaningful way. Whenever I tried to follow up or ask about updates, the communication was minimal or delayed. This meant that troubleshooting and adapting to changes were left entirely on me, which became frustrating given the complexity of the remote workflow software. Automatic updates did arrive, but without guidance or explanations from support, I often felt lost. The calling tools and dialer also didn’t function smoothly without frequent issues, and the database feature sometimes caused confusion that could have been resolved with better assistance. Overall, the one-time setup was good, but the lack of ongoing support made it difficult to maintain consistent usage.