Good telephonic support but slow on resolving issues
My experience with WFHI's support when things went wrong was mixed. On the positive side, telephonic support was consistently available and polite, which helped reduce frustration. They listened carefully and explained the next steps, which felt reassuring. However, the actual resolution of problems often took longer than expected, which sometimes affected my workflow. Updates occasionally introduced minor bugs, and while support acknowledged this, the fixes weren't immediate. The training provided was adequate but lacked depth on troubleshooting issues, which left me relying heavily on support calls. Sign-up and payment processes were smooth without noticeable issues, and the database functionality worked fine overall. Still, when errors occurred, the delay in fixing them was inconvenient and not fully addressed by the support team. So while the communication side was handled well, the effectiveness at solving problems promptly left room for improvement.