Good telephonic support, but database importing needed extra help
I had a mixed experience regarding problem handling during the sale and onboarding. When I faced some trouble uploading my existing contact lists into the WFHI database, the initial self-help instructions didn’t completely match the software version I was using. Luckily, telephonic support was available and quite patient; they guided me step-by-step, but it took several calls before everything worked smoothly. That was a positive, showing they can handle issues well when prompted. On the other hand, during initial invoicing, the automatic updates seemed to cause some confusion with my payment details which required manual intervention. This suggested there might be room for improvement in syncing billing data automatically. Overall, the system did the job but needed a bit more polish to reduce user frustration in these areas. I appreciate the support team but would prefer if these hiccups were smoother in future releases. Sign-up was straightforward though, so clearing a few things up made me feel that the product is on right track.