Good support, would definitely consider again
I really appreciated how the support team managed to be available almost perfectly aligned with my working hours. It made a huge difference because I could clear doubts and get help exactly when I needed it, which is not common. The telephonic assistance was prompt and often explained steps clearly so I wouldn’t get stuck. However, sometimes the support hours felt a bit limited if you compare it to other global tools that operate 24/7. Still, I would definitely consider using WFHI software and training again because the combination of software updates and responsive help suited my schedule better than I expected. The onboarding process made it pretty easy to get up to speed quickly, even with my busy days. So yes, all in all, a positive experience with minor room for broader support hours in the future.