Good support when things went wrong, slight delay in patches
The training and onboarding with WFHI really stood out when I hit a snag during setup. Initially, everything seemed smooth following the modules provided, but when an unexpected integration issue popped up between the dialer and database during my first week, I was able to get on a call with support and work through it. They were patient and walked me through the troubleshooting process without making me feel rushed or dismissed. That made a huge difference to me, as these kinds of issues can get frustrating fast. The training had prepared me somewhat for using the features generally, but not every potential problem, so having that telephonic support was reassuring. One small reservation is that some automatic updates took a bit longer to roll out after the issue was reported, which slowed down resuming some workflow. But overall, the balance of good onboarding, decent training materials, and responsive phone support when things did go wrong was solid and kept me moving forward confidently. I would definitely rely on this setup again and recommend it to others needing a practical remote workflow solution that handles hiccups fairly well.