Good support when on call, but overall leaves me unsure for next time
I found the telephonic support team polite and ready to help when I managed to get through. They answered my questions clearly and tried to guide me through situations during my calls. However, the issues I faced felt repetitive and sometimes it seemed like I was stuck in loops needing the same explanations over again. The waiting times were sometimes a bit long compared to what I expected, which test patience a little. Because these problems happened more than once, I hesitate about relying on support again knowing the wait and repetition might come up again. On the plus side, the database feature was fine and calling tools mostly worked as intended, which saved some time and effort in workflow. Nevertheless, the mixed experience with support makes me unsure if I want to reach out repeatedly or try to find solutions on my own next time. It's a bit disappointing since help is key to continuing use comfortably, and I hope better improvements come soon to make the whole process less frustrating.