Good support when dialer had issues, but training needs clarity

Good support when dialer had issues, but training needs clarity

While using the training modules, I faced some challenges understanding a few workflow steps but the system was okay in guiding me along. During the onboarding, one of my setups for the dialer was incorrect which caused failures initially. Telephonic support handled that particular issue well and helped me fix it quickly. However, the error notifications during training were vague and didn’t explain exactly what went wrong. The database integration part ran smoothly without much trouble. Overall, the service managed errors at least in one key operation, though improvements in training clarity could improve the experience further for new users logging in for the first time.