Good support tone, but order of steps felt off
I think the overall support communication was decent, but the way the process was arranged didn’t quite make sense to me. They were friendly and patient on the phone, answering my concerns effectively, which I appreciated. However, the order of the steps I was asked to follow felt a bit jumbled. For example, I had to reach out for help before receiving some necessary information from the training modules, which led to confusion. Also, some steps that should have been grouped together were spread out across emails and calls, so I wasn’t always sure what to expect next or when I should act. It sometimes made the onboarding feel longer than it needed to be. If the sequence had been clearer and more logical, I think I would have felt more confident when starting with the software and calling tools. So while support was helpful, the overall structure could be revised to improve the flow and reduce the need for unnecessary back-and-forth.