Good support, though next time might not need much help
I have to say the support was quite good whenever I reached out. They handled my queries without making it seem like a big deal, which was refreshing. At the same time, I doubt I will require the same level of assistance next time around, mainly because the software is quite intuitive. During the initial setup phase, I did have a couple of moments where I wasn’t sure how to navigate certain parts of the database management and calling tools, but the telephonic support gave clear enough directions that I could resolve the problems quickly. What I appreciate is that support is available, and you know you can call if something’s up, but at the same time, the product does not depend heavily on it, which is a good balance. One downside though, which I think is worth noting, is that sometimes the updates push automatically without warning, so occasionally it interrupted my flow. However, that hasn’t been a major disruption. Overall, I’m content with how communication works here. The billing and payment procedures were straightforward, so I didn’t have to contact support for those. Next time I use this, I expect it will be almost seamless, which is really the mark of good software and decent support combined.