Good support though finding info took a bit
I reached out to support when I was setting up, mostly to understand how the dialer and calling tools worked alongside the database. The communication was clear and the representatives were patient, answering my questions suitably. However, it took me some time navigating the training materials and onboarding flow to find all the detailed answers I needed. Although everything was there, the way it was grouped could have been slightly more intuitive, which delayed my setup a little. Despite this, I would probably go through the process again if needed, since once you get familiar, the system is quite manageable. I found the telephonic support useful for clarifications after I had explored the software myself. So overall, it was a positive experience with only a small reservation regarding how quickly one can locate some specifics during onboarding.