Good support staff but confusing steps ruined the process
At first, I thought the telephonic support was pretty helpful and they tried their best to guide me through software setup and use. The representatives answered patiently and were polite which was the positive side of the whole experience. On the downside, the sequence in which they asked me to perform tasks seemed disorganized and made it hard to follow an efficient workflow. Sometimes they would ask me to do something that logically seemed like it should come later or before something else – this back and forth felt frustrating especially when I was trying to use the dialer and database together smoothly. Moreover, some steps were repeated unnecessarily, which wasted time and caused doubt about whether I was doing it correctly. The overall result was a support experience that was inconsistent in its method and marred by unclear guidance order. I wish that the training and support followed a more sensible sequence rather than mixing good help with confusing instructions. Despite that, I did appreciate the efforts made on the tel support side but the structure definitely needs work to prevent confusion.