Good support sometimes, slow others
I had mixed feelings about the support team’s responsiveness during my use of WFHI’s software. One particular instance stood out when I urgently needed help with the dialer and the person on call was quick and clear, making me feel reassured. However, most of the time getting through to someone or receiving follow-up took longer than expected. The sign-up and payment flow was efficient, but questions I raised during the daily working week about certain software features took a while to be addressed fully. The training was helpful enough to get started, but the database tool sometimes needed more explanation than what was readily available. I appreciated the automatic updates since they usually fixed bugs quickly, but sometimes new changes came without much warning causing brief confusion. Overall, while the support team could be great in bursts, there were noticeable delays in responsiveness, which balanced out into an average experience. I would say it depends on when you call and who you get; that’s all I can really share about the good and bad.