Good support responsiveness, but onboarding documentation needs attention
I appreciated the promptness and helpfulness of the support team during the training and onboarding phase. Whenever I reached out with questions about the setup or the functioning of the dialer software, they responded quickly and politely. That level of responsiveness was reassuring and improved my confidence in using their tools. However, I must mention that the onboarding documentation itself left something to be desired. The instructions were occasionally vague, especially concerning how to integrate the database features into my existing workflows. This led to a few moments of confusion where I had to repeatedly contact support to clarify basic points. Additionally, while the telephonic support was helpful, I felt the training materials could have been more comprehensive in covering the automatic updates process and how it affects the software's daily use. Despite these concerns, overall, the experience was positive and the readiness of the support team stood out. It made me feel valued as a client, but I would have preferred a smoother onboarding documentation process so I wouldn’t need to rely on repeated calls for simple explanations.