Good Support, Please Reduce the Waiting Time
Overall, your telephonic support has been quite helpful in resolving my queries about the software. Whenever I faced issues with the dialer or the database feature, the support team provided clear guidance which I appreciate. However, what I found a bit frustrating at times was the waiting periods before I could talk to someone. Sometimes I had to explain my problem multiple times to different agents, which slowed down the process. This repetition felt unnecessary especially when the issue was already logged in your system. Apart from this, your communication was direct and to the point, which made following instructions easier. I would recommend improving your callback or ticketing system to reduce these wait times and repeated explanations. If that can be fixed, I'd be happy to rate you higher. But all in all, the support you provide is solid enough for users who need assistance or have onboarding concerns. Just a little polish on the waiting and repetition would make a big difference.