Good support overall, though I might still need help again soon
When I first started using the software, I expected to need support quite a bit because the setup felt complex. In reality, the support team was helpful and responsive, which made getting through the initial onboarding easier than I feared. They answered my questions clearly during calls about the database and dialer features, and their telephonic help was reassuring. However, I also faced a few moments where I felt the explanations could have been quicker or more detailed, especially with some automatic updates that changed things unexpectedly. So while the level of assistance was generally good, I wonder if I might need to reach out again next time I encounter those updates or some billing questions. It’s a fair balance though because the software does have a lot of features to learn, so some extra help is probably normal. Overall, I got what I expected in terms of support quality, although I’m slightly cautious about needing more soon.