Good support overall but some small glitches too
Day to day, the support experience was mostly positive with a few moments of frustration. Initially, I found the telephonic assistance really helpful when I had trouble using the dialer — they guided me step by step and solved the issues efficiently. Over days, I noticed that the support team remained available and responsive during business hours, which was encouraging. On the other hand, a couple of times, waiting to get through to a representative took longer than I hoped, especially when simultaneous users were seeking help. The invoicing and payment queries were addressed thoroughly, yet required multiple calls on those slower days. Despite these small glitches, the automatic updates worked quietly in the background, without disturbing ongoing workflows. Comparing the good timely help with the occasional lag, I would say the overall support experience was stable and dependable with minimal downsides.