Good support overall, but some guesswork needed
You offer solid support which is reassuring because sometimes the software features aren’t self-explanatory. I appreciated that your telephonic team was reachable and generally helpful at resolving issues I ran into while using the dialer and managing the database. However, I found that I often had to figure certain things out on my own since detailed guides weren’t always available. This means I spent some extra time troubleshooting before asking for help, which could be lessened with improved upfront documentation or tutorial content. The automatic updates work seamlessly, which is definitely a plus; I never had to worry about manual installations or downtime. Signing up and payment processes were clear, with invoices delivered promptly. On the downside, onboarding could have been smoother with clearer step-by-step instructions because I felt left to discover many features by experimenting. So overall, your support is quite good and definitely plays a key role in the experience, but you might want to consider adding more comprehensive self-help resources to reduce the guesswork required from users.