Good support overall but slightly less responsive than expected
Compared to other services I have used before, the support provided by WFHI was generally good but could have been more prompt. I found that the telephonic assistance was polite and knowledgeable, however, there were occasional delays in response times that did not align with the quicker support I have experienced elsewhere. On the positive side, the staff were patient when explaining the database and calling tool features which helped me get through the setup phase. Automatic updates happened without fuss, which was a relief and helped maintain smooth workflows. The sign-up and invoicing process was clear but took a bit longer than anticipated due to some minor back-and-forth. So while the support level was mostly satisfactory, it wasn’t perfect and slightly lagged behind the highest standards I have experienced in similar software training contexts.