Good support overall, but ongoing guidance was missing
The support during initial setup was quite helpful and telephonic assistance came through when I needed clarity on using the dialer and managing my database entries. However, I found that much of the support seemed focused on one-off setup issues rather than ongoing operational questions. After the first few days, it felt like I was on my own to figure out the daily workflow adjustments and keep up with automatic software updates. The communication about these updates was alright but sometimes lacked detail on how they might affect routine tasks, which made me a bit hesitant to adopt new changes immediately. I appreciate that onboarding training gave a strong foundation, yet a more continuous support channel would have been ideal because minor issues popped up regularly. So while the experience was largely positive and I’m managing fine, that ongoing help could have made this even better for me.