Good support overall, but a couple of minor hitches
At first, I wasn't sure what to expect from the telephonic support and assistance, but over the course of using the software daily, it generally met my needs. The support team responded quickly, though not always consistently. Sometimes, calls dropped, or responses took longer than I'd hoped. I expected a smoother communication flow given the training and onboarding, but day-to-day reality showed minor delays in resolving some database queries. Still, the updating process and automatic fixes helped minimize downtime, which was a definite plus. The invoicing and payment process worked as expected, straightforward and clear, without much hassle. I appreciated the software’s calling tools, which were reliable when used during calls, but occasionally, dialing lagged just enough to disrupt a smooth conversation. Compared to other platforms I have tried, this system is solid, even if there’s room to improve the support response time during peak hours. The training prepared me well enough so that I didn’t need assistance constantly, yet knowing that support was close by gave me confidence. Overall, it’s good but the few small hiccups prevent me from rating it higher. It’s definitely worth recommending for those who want decent support integrated with software designed for remote workflows, but patience might be needed in a few moments of delay.