Good support overall, but a bit more follow-up needed
The day-to-day support from the telephonic team was generally helpful when I encountered setbacks or needed clarification on using the database or calling tools. I appreciated that they were polite and willing to assist without making me feel rushed. However, sometimes the support lacked immediate follow-up on issues I raised, and that delayed resolution somewhat. Their communication was good for quick questions but less consistent when I needed longer-term help or confirmation about updates affecting my workflow. Invoicing and payment communications were clear, though. While I felt well-supported most days, a little more proactive checking in from the team after initial contact would improve the experience. Overall, support was solid but not yet flawless.