Good Support Over Time Led To A Decent Outcome
Overall, the support I received after initial setup was pretty solid. On the first try, things were slightly rocky with some delays in response and a bit of confusion about database syncing, but that smoothed out over the course of a few days. The telephonic assistance was courteous, and while I had to repeat some details several times, the priority support really stood out when urgent questions cropped up mid-week. The software itself received automatic updates that slightly changed the interface, which felt disruptive at first but ended up improving workflow efficiency. Training sessions were helpful in understanding the calling tools and dialer, though I wish the onboarding had been a bit lengthier. The invoicing and payment steps were logical and didn’t cause much trouble once I got used to them. So, while initial friction existed, continued support helped me get a decent grasp on the system and its features, making me feel fairly satisfied with the overall outcome.