Good support outcome, but too much repetition
I called the WFHI telephonic support several times because something wasn’t working right in the dialer. Each time I tried explaining the exact same issue. Honestly, it felt like I had to repeat details more than necessary. Waiting time wasn’t terrible, but it definitely dragged out longer than I hoped. After several minutes on hold, I was connected to someone who actually understood what my problem was and helped me through the setup. They were patient and helped me get the database syncing properly in the end, which was the main goal. I wish the first person I spoke to had grasped my issue without so many repeated explanations though. The overall communication was polite, but I’d been through the same explanations multiple times, which was draining. Luckily, the final outcome was positive and the software is now running pretty smoothly. So while the process was a bit tiring, the support did get the job done. I’m grateful for the help, but it could definitely be streamlined and less repetitive. Waiting time and repeated explanations left me somewhat worn out, but at least everything was sorted out eventually.