4 out of 54 of 5Verified purchaseSupport and communication
Good support once it started, but getting there took time
The support was definitely helpful once they got back to me, but it took longer than I expected to get started with the software. The initial sign-up and onboarding had some delays that slowed me down, and the first calls with the dialer didn't go perfectly, which made me feel a bit stuck. However, the help I received over the phone was clear and patient, and after a few sessions, I was able to navigate the database and calling tools better. The automatic updates didn't disrupt my use too much, which was good. Overall, the support staff were positive and competent, but the time it took to fully get up to speed slowed progress more than I hoped. A bit more prompt onboarding would have improved the experience for me a lot.