Good support on phone, but had to repeat info
I found the telephonic support provided by WFHI to be generally helpful, especially when I needed clarification on the database features and dialing setup. The agents seemed knowledgeable and courteous. However, I did notice some repetition during the conversations, where I had to explain my issue multiple times across transfers between departments. This slowed down resolution and sometimes made me feel frustrated waiting on hold. For instance, when discussing training access, I had to repeat my account details more than once. While the wait times were not excessive, the need to restate information could be improved to enhance the communication experience. On the positive side, the support did eventually resolve my queries effectively, and they kept me informed during the process. Overall, the assistance was satisfactory but it would be better if the flow was smoother to avoid unnecessary back-and-forth.