1 out of 51 of 5Unverified experienceSupport and communication
good support on first call, but flaky after
At first I was impressed because the telephonic support helped me quickly with sign-up and initial database setup. The person I talked to was patient and explained well. But after that, day-to-day usage was different. Sometimes the support line was busy or didn’t pick up. Waiting times grew, and follow-ups were inconsistent. The automated updates also messed with some dialer settings randomly, which had me frustrated. I understand technology updates happen, but I expected better communication and more reliable backup when things go wrong. So while first experience was good, ongoing support felt disappointing and a lot less dependable during daily work routines.