Good support on calls; poor in the workflow
I have explained this before, but the support was frustrating because the steps were never in a sensible order. When I called, the agents were polite and tried to help, which is good. But the guidance often jumped from one issue to another randomly, so I kept having to remind them what we had already covered. This disorganized approach made it take longer than necessary to get through the problems. The software didn’t work for me well at all at first; the dialer crashed repeatedly and the database was hard to navigate without solid instructions. When I finally got a payment processed, it was confusing because the invoices didn’t clearly state what was included. I appreciate the telephonic support’s patience but wish there was more structure in how they guided me through fixing things. Overall, what worked was the friendliness of the team, but the process and communication left me very weary and wanting a simpler setup sequence to avoid constant back and forth.