good support mostly quick but sometimes had to wait
The one thing I really liked was how the support team mostly got back to me quickly and knew the answers without me explaining everything again. There were a couple of times when I had to repeat some details, which was a bit annoying, but they never made me wait forever on the phone or in chats. Calling the support line felt easy and the people seemed friendly enough. Sometimes I got transferred, which lengthened the wait, but overall not too bad. The training materials were helpful as well, so I didn’t have to reach out too often. The database feature updates were automatic, which meant less hassle keeping data synced, and that reduced my support needs. The only downside was a small delay in invoicing info showing up at first, but that cleared once I logged out and back in a few times. So in sum, support worked well enough with a little patience on my side, making the whole experience decent and mostly smooth.