Good support moment, might suit those who try once
I had one memorable call to support where they quickly resolved a confusing issue with the dialer, and I really appreciated that fast response. Besides that single moment, the responsiveness was decent but not exceptional across the board. Honestly, if you're someone who prefers quick direct help right when you need it then this might be a good fit. However, if you want constant hand-holding throughout setup and daily use, it probably won't be ideal since responses can vary in timing and detail. The invoicing and payment processes were pretty smooth as far as I recall, and automatic updates happened without me noticing much. So, I'd say this service suits users who are somewhat independent but want timely backup on more complex points. It's not going to meet every expectation for continuous support, but it does offer some reliable assistance when it counts the most.