Good support if you like to do basic things yourself
The support provided felt balanced for someone like me who prefers handling most things independently but appreciates assistance when genuinely stuck. On one hand, the telephonic support was easy to reach and patient with my queries, which was reassuring. They helped clarify the onboarding steps clearly when I needed that extra hand. On the other side, the training materials were quite comprehensive, so often I didn’t feel the need to call for help, which I liked because I could progress at my own pace. If you’re someone who expects quick hands-on intervention every time, this may not be the immediate fit; you might want to be prepared to tackle some things yourself first. But if you value both having the option to ask questions and also working through the software on your own schedule, the support and communication channels should suit you well. They keep the updates regular so software behaves reliably, and payment and invoicing were straightforward without needing much back-and-forth. I would consider using support again only when it’s essential, not as a constant aid, which perfectly matches how I like to work. So overall, it’s a solid service for self-motivated users who also want friendly backup available when required.