Good Support Generally, But Not For Those Who Hate Repetition
From my experience with WFHI support, I felt that while the overall assistance was competent, it might not be ideal for users who dislike repetitive questions and waiting. For example, during one call about the calling tools, I had to explain my issue multiple times because the support staff seemed to ask for the same information repeatedly, perhaps due to internal communication delays. Aside from that instance, the telephonic support was fairly helpful and polite, and the database features were well explained after a bit of patience. Sign-up and invoicing were smooth, and automatic updates rarely caused interruptions. If someone is comfortable with occasional repetition and can spare a little waiting time, then WFHI's support may suit their needs well. But if you expect quick, precise responses without reiterating anything, you might find the process slightly frustrating. The mix of good service with some delays and redundancy is overall manageable for me, but I acknowledge it might test the patience of some users.