Good support generally, but missed flexibility in timing
I’ve found WFHI’s support and communication generally good and helpful throughout my usage. When I called their telephonic assistance for questions about the dialer and database setup, the representatives were responsive and professional, which I appreciated. However, there was one moment when I needed extra help late in the evening, but the support line was no longer available, which was disappointing since that time fits my work schedule better. Outside of that, the hours do cover most of my working day, but some more flexibility would have made a real difference. Automatic updates usually happened smoothly without requiring me to intervene or schedule downtime, meaning I could keep my workflow uninterrupted. The overall clarity of their training material supported my understanding well, although I wished for slightly more on-demand assistance options. The sign-up, invoicing, and payment processes were straightforward enough, but if support were more broadly available beyond typical hours, I think that would enhance the experience further. Because remote work hours tend to be flexible, having telephonic support options during evenings or weekends could really fill in the gaps. I feel the team is quite competent and polite, but the timing was the missing piece to better align with actual user hours like mine.