Good support for those who know what to expect, but not ideal for beginners
From my experience, the telephonic support was generally quite responsive and communication clear, which matched my expectations going into this purchase. They answered questions promptly and helped troubleshoot minor issues with the dialer setup and database synchronization pretty well. However, I think this level of support would suit someone who already understands remote work tools somewhat. Beginners might find the explanations a bit fast or assume prior knowledge that isn’t there. The initial sign-up and invoicing were smooth for me, but some jargon regarding payment terms might confuse newcomers. Automatic updates integrated well without needing manual intervention, which is a plus, removing the hassle of technical upkeep. For ongoing assistance, the priority support was a handy feature and seemed worth it if you expect to need help repeatedly, though I only used it occasionally. I’d recommend this primarily to users comfortable navigating software in a tech-savvy environment, but for unequivocal beginners, the learning curve combined with support style might feel a little steep. Overall, a good mix of service with just a small reservation on suitability for all experience levels.